These conditions apply whether a contract is made verbally or in writing. All hire falls within the terms of these Terms & conditions unless it is expressly agreed otherwise between Shepway Taxis and the Client in writing.

The company reserve the right to amend these terms and conditions from time- time in order to conform with legislation and business practices. Where this is the case the company will inform any hirer of the changes by publishing the Terms and Conditions on its web site.

1. Shepway Taxis

a: The Hirer contracts the Company for Private Hire upon behalf of the Hirer and as an agent for all passengers travelling on the vehicle.

b: The Hirer warrants that he/she has the full authority of all passengers (or their agent) to enter into this contract on their behalf and to accept these conditions of hire.

c: The hirer acts on behalf of all the passengers travelling on the vehicles. If the hirer is a company, group, or partnership, an individual should be named as a responsible person.

d: The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party.

e: The hirer is responsible for a minimum penalty of £75 for vehicles up to 22 seats and £150 for vehicles above 22 seats, in case the vehicle is soiled due to alcohol sickness, spillages or otherwise.

f: If the hirer is not going to travel with the party, a representative should be chosen and they must make arrangements for the organisation of passengers travelling on the vehicle. Shepway Taxis must be informed who this is prior to the hire taking place. The company will only accept instructions from the hirer or their nominated representative.

g: Making a booking will be deemed to signify acceptance of these terms and conditions.

2. Quotations

a: Quotations are given on the basis of the most suitable route and on information provided by the hirer.

b: The route used will be at the discretion of the company/driver unless it has been particularly specified by the hirer in which case it will be clearly shown on the booking confirmation and/or the invoice.

c: All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation.

d: All quotations are valid for travel within 90 days unless otherwise notified. Quotations provided more than 90 days in advance of travel are subject to minor adjustments if there is a price increase.

e: Quotations are given for vehicle and driver; and do not include any parking or toll charges incurred during the journey.

3. Use of the Vehicle

a: Although a confirmation may state ‘Vehicle to Stay’, the hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the destination for the hirer’s use unless this has been agreed with the Shepway Taxis in advance.

4. Route and Time Variation

a: The company reserves the right to levy additional charges for additional mileage or time to that agreed. (They cannot be agreed solely with the driver on the day of travel). These extra charges are available on request.

b: The vehicle will depart at times agreed by the hirer at the time of booking, and it is the responsibility of the hirer to account for all passengers.

c: The company will not accept liability for any losses incurred by passengers who fail to conform with the agreed arrangements.

5. Drivers’ Hours

a: The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company.

b: Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.

6. Seating/ luggage Capacity

a: 7 Plus Travel will, at the time of booking, agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity. The hirer must specify if significant (heavy or voluminous) luggage is to be carried as a larger vehicle or a trailer may be required in these cases.

7. Conveyance of Animals

a: On a private hire, no animals (other than guide dogs and hearing dogs notified to the company in advance) may be carried on any vehicle without prior written agreement from the company.

8. Payment & Confirmation

a: All Private Hire bookings for up to 22 seats require a minimum of 30% deposit at the time of booking. The balance can be paid to the driver in cash – any cash balance is payable to the driver on the first leg of your trip. We do not accept any form of card payments on the date of travel.

b: All private hire bookings above 22 seats require a minimum of 50% deposit at the time of booking. The balance can be paid to the driver in cash – any cash balance is payable to the driver on the first leg of your trip

c: We do not accept cheques. Once a deposit has been received by the company, a confirmation email will be sent to the hirer.

d: Any deposit requested must be paid by the date stated and payment in full must be made in accordance with our terms of trade unless otherwise agreed by the company.

e: The company reserves the right to add to the outstanding balance, the costs that it incurs in chasing for payment be that electronic communication or any other means of communication.

9. Cancellation by Hirer

a: If the hirer wishes to cancel any booking/agreement, the following conditions and charges will apply in relation to the deposit paid.

b: Where more than one vehicle is booked the charges will apply to each vehicle cancelled.

b: Purchase of tickets to any attraction (such as Theme Parks or Theatre etc.) will not be refunded whatever reason the cancellation is due to.

c: 7 Plus Travel will make its best effort to complete the journey agreed. If the company deems it highly risky or dangerous to start/complete the journey due to adverse weather conditions or any other factor beyond our control, the customer’s deposit will be refunded after deducting a 10% admin fee.

10. Vehicle to be Provided

a: The company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case an additional pro rata charge will be made to the hire charge.

b: The company reserves the right to substitute another vehicle, or combination of vehicles (including those of other operators) or ancillary facilities for all or part of the hiring. Where a combination of vehicles is used the combination will be at least equivalent in seating capacity.

11. Delays

a: The company gives its advice on journey time in good faith. However, as a result of traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

b: Shepway Taxis will not be liable for any loss or inconvenience suffered by the hirer or passengers if our vehicle was to suffer a mechanical failure immediately before or during the journey.

c: The hirer will be provided a suitable alternative vehicle at the company’s expense (possibly of another operator) to transport all passengers to the destination agreed at the time of the booking. No refunds will be issued for any loss or inconvenience suffered by the hirer in such circumstance.

12. Wheelchair Users

All wheelchair users must have a Carer/Adult with them who can assist them to the vehicle & out of their property. If a passenger assistant is required we can provide one at an additional cost to the hirer.

13: Booking Confirmation

Hirer must check their booking confirmation at the time of booking to verify that the details provided are correct times based on 24 hour clock, full pick up address, flight numbers for airport pick ups and a mobile phone number. If any of these details are missing or incorrect, you must immediately email us with the correct details. Failure to provide these details may result in delays to your journey. Any extra drops, pickups or extras not mentioned on the booking are NOT INCLUDED.

14: Waiting Time

All quotes include a 10 minute grace period (45 minutes for airport pick ups after landing time.) Any additional waiting time will be charged at the prevailing rate for that vehicle and the customer agrees to pay all charges incurred.

15: Consumption of Alcohol:

Up to 22 seater vehicle: Alcohol will not be allowed onboard our vehicles without prior agreement with the office. If drinking aboard the bus, a £75 additional charge is payable at the time of booking or BEFORE commencing the journey. £50 of this will be returned to you after the booking has been completed providing there is no spillages or mess etc. £25 will be retained for drinking privileges. A minimum of £75 charge applies if vehicle is soiled/damaged in any way. Rubbish must be disposed of into bags by the hirer and their party.

Above 22 seater vehicle: No Alcohol is permitted onboard vehicles with more than 22 seats. A minimum of £100 charge applies if vehicle is soiled/damaged in any way.

16: Toilet Facility

The toilets onboard our vehicles cannot be used without prior agreement at the time of booking. Toilet facilities on our coaches will always be a chargeable extra.

Privacy Policy

Effective Date: 18 August 2023, 22:05:11

Introduction & Organizational Info:

We, at Shepway Taxis Ltd, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website www.shepwaytaxis.co.uk, and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

• We do have a designated Data Protection Officer (DPO). Should you have any questions or require further information about how we manage personal information, please feel free to contact us at info@shepwaytaxis.co.uk

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

Scope and Application:

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website www.shepwaytaxis.co.uk, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Data Collection and Processing:

Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including but not limited to, when you utilize our services or products such as Minibus and Coach hire, or directly provide information to us.

The following list details the types of personal information we may process:

• First and Last Name
• Operating system and version

Please note, that we only process information that is essential for delivering our services, complying with legal obligations, or enhancing your user experience. Your privacy is paramount, and we are dedicated to handling your personal information responsibly and in accordance with all applicable laws.

At Shepway Taxis, we believe in using personal information responsibly and ethically. The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring the highest level of satisfaction among our users, customers, and employees. Here are the key ways in which we use the personal information collected:

• Authentication and Security
• Processing transactions
• Tag Management
• Customer Support

Your privacy is our priority. We process your personal information transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that your data is used solely for the purposes for which it was collected and in ways that you have authorized.

Data Storage and Protection:

Data Storage:

• Personal information is stored in secure servers located in the following locations: undefined. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
• Data Hosting Partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data Protection Measures:

Access Control: Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.

Security Audits and Monitoring: Regular security audits are conducted to identify and remediate potential vulnerabilities. We also monitor our systems for unusual activities to prevent unauthorized access.

Encryption: To protect data during transfer and at rest, we employ robust encryption technologies.

Data Processing Agreements:

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws. These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data.

Transparency and Control:

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at info@shepwaytaxis.co.uk or 01303 888-888

User Rights and Choices:

At Shepway Taxis Ltd, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively. Below is an overview of your rights and how you can exercise them:

Your Rights:

• Right of Access (Article 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
• Right to Rectification (Article 16 GDPR): If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request its correction or completion.
• Right to Erasure (‘Right to be Forgotten’) (Article 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
• Right to Restriction of Processing (Article 18 GDPR): You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability (Article 20 GDPR): You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
• Right to Object (Article 21 GDPR): You have the right to object to the processing of your personal information, under certain conditions, including processing for direct marketing.
• Right to Withdraw Consent (Article 7(3) GDPR): Where the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint (Article 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

Exercising Your Rights:

To exercise any of these rights, please contact us at info@shepwaytaxis.co.uk or +01303 888-888. We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to get in touch with us.

Cookies and Tracking Technologies:

At Shepway Taxis Ltd, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website www.shepwaytaxis.co.uk .These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding Cookies and Tracking Technologies:

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How We Use These Technologies:

• Essential Cookies: Necessary for the website’s functionality, such as authentication and security. They do not require consent.
• Performance and Analytics Cookies: These collect information about how visitors use our website, which pages are visited most frequently, and if error messages are received from web pages. These cookies help us improve our website.
• Functional Cookies: Enable the website to provide enhanced functionality and personalization, like remembering your preferences.
• Advertising and Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

Your Choices and Consent:

Upon your first visit, our website will present you with a cookie consent banner, where you can:

• Accept All Cookies: Consent to the use of all cookies and tracking technologies.
• Reject Non-Essential Cookies: Only essential cookies will be used to provide you with necessary website functions.
• Customize Your Preferences: Choose which categories of cookies you wish to allow.

Changes to Our Cookie Use:

We may update our use of cookies and tracking technologies to improve our services or comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary.

For more detailed information about the cookies we use, their purposes, and how you can manage your preferences, please visit our detailed Cookie Policy www.shepwaytaxis.co.uk

Should you have any questions or concerns about our use of cookies and tracking technologies, please do not hesitate to contact us at info@shepwaytaxis.co.uk or 01303 888-888. Your privacy and the integrity of your personal data are of utmost importance to us.

International Data Transfers:

At Shepway Taxis Ltd, we may transfer your personal information to locations outside of your country of residence, including to countries that may have different data protection laws than those in your jurisdiction. We want to assure you that any such transfers are conducted with the utmost care and in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

Shepway Ltd Registered with Companies House, Company Number 15081455, Registered Address: 60 Guildhall Street, Folkestone, England, CT20 1EE